Why Choose Casteel
WE CARE!It's Just That Easy!
Casteel Heating, Cooling, Plumbing and Electrical has been providing its customers with world class service since 1987. Before all the trucks, the employees, and the reputation, founders Bob and Janis Casteel worked tirelessly to create a customer focused company. They started the company with one small red service truck, an office and workshop in the basement of their home, and an advertising budget that included handing out business cards to neighbors. The main focus was to provide a top notch service while focusing on the most important aspect in their business….the customers. We now call this service Amazing Care.
While many companies offer you products and installation for your home mechanical needs, Casteel adds a unique perspective. We provide you with customer service first, backed by high quality products, competitive prices, the best industry trained employees and exceptional warranties. Offering a full line of HVAC needs, and a highly rated Plumbing and Electrical department allows you to have one contact.
You have many choices-Why Choose Casteel? Casteel has been awarded a number of titles that are based off of customer interactions and business practices. We have also been recognized by national and local organizations. Some of our proudest titles include:
Atlanta's "Best Pick" Contractor for 7 Years
Kudzu.com 5 Star Top Service Provider
5-Time Top 25 Small Business of the Year (out of 40,000 businesses)
Trane Titanium Dealer – we are Trane’s Highest Rated and Most Trusted
The recognition we've receive helps guide us in our daily practices. It enforces that our Amazing Care culture is effective in setting us apart from the rest.
We also survey 100% of our customers. We are ever evolving and want to hear from our biggest advocates what we can improve on and what we are doing right. Hearing and addressing our customers’ needs via surveys has become a proven practice.
Casteel Heating, Cooling, Plumbing and Electrical also believes that being an approachable and a transparent company aids in setting us apart from the rest. What do we mean? Our family owned company has never been bought or sold and has long standing ethical business practices. Our owner and leadership team reaches out to 100% of all customers. They personally address all concerns and provide a “Make it Right No Matter What” philosophy. Having invested in the very best people, we are confident that we will provide our customers the guarantee of best workmanship and service.
We have some of the most stringent screening practices in the market. All of our employees are background checked and drug tested. You can expect a highly trained, uniformed, clean cut, ontime and courteous employee to arrive to your home. Our management team has 30+ years of experience in their industries and we employ some of the best HVAC System Designers. By hiring the most talented people and gratifying their best practices, we have one of the highest employee retention rates in the industry. Having been awarded the “Best Company to Work For” by HVAC News, instills that if we take care of our team they will take Amazing Care of our customers.
Casteel stand by its top rated equipment, products and service. Turning each of our interactions into long standing customer is important to us and making each experience a positive one is our main goal.
Why Choose Casteel as your one stop shop for home needs? There is only one answer: WE CARE ABOUT OUR CUSTOMERS.
To get that Amazing Care experience, make sure you contact Casteel today at 770-565-5884 or schedule an appointment online with one of our talented technicians today.