Why Casteel Heating
Casteel Heating, Cooling, Plumbing and Electrical has been metro Atlanta’s industry leader for your HVAC service, repair and installation. As a locally owned and operated company, we have been servicing the metro Atlanta area for the past 28 years taking Amazing Care of our customers and providing them with unsurpassed practices. You can count on Casteel to deliver the best solutions to your indoor comfort needs and concerns.
When it comes to your HVAC system, Casteel has taken great strides in making sure that our staff is specially trained for the heating season. Throughout the year we provide various opportunities for our staff to continue their training. All of our NATE certified technicians are also certified Heat Exchanger Experts. By training our staff to properly diagnose cracked heat exchangers, we have not only become the ‘go to’ for such issues but also assure our customers' safety by being the best. Our main focus is taking the effort to provide the right checks and balances the first time-every time, making the appropriate recommendations for your needs, and presenting you with clear and competitively priced options.
As a proud Trane dealer, we have been providing Amazing Care to our customers and not only have our customers noticed, but so has Trane. We are honored to call ourselves a Trane Titanium Dealer. This coveted title is reserved only for those companies that provide the highest level of service to its customers. How does Trane evaluate us? By our customers’ reviews. We survey 100% of our customers and 99.9% of them have a positive outcome.Those that don't are immediately addressed by our company leadership and result in a positive outcome. Not only does Trane require that our Customer Service be top notch, they also require us to focus on training and providing our staff continuing education. To Trane, referral ratings by our customers are important. We can say that we have a 99% referral rating and that our customers have spoken!
One of our proudest moments was being voted Top 25 Small Business of the Year in Cobb County. We have been chosen 5 years in a row for this title which honors the important role that small businesses play in the Cobb community and the economy. Being chosen out of 40,000 other businesses is validation that taking exceptional care of our customers is the right way to make an impact in our community. We’ve also been names as Atlanta’s “Best Pick” Contractor for 7 years in a row. We teach our team and stand by the belief that we will do the right thing, all the time, with every customer.
When you have a need, whether it be a heating and cooling issue or a plumbing and electrical one, Casteel is the right company to call. We understand that you are our biggest advocates. Contact Casteel Heating, Cooling, Plumbing and Electrical today at 770-565-5884 or schedule online and see what Amazing Care really means! Why settle for the rest when you can have the best?