Amazing Care

Our Promise To You, Our Customer

At Casteel Heating, Cooling, Plumbing and Electrical we know that you have a choice when it comes to your home’s mechanical needs. That is why our top priority is to take Amazing Care of you so your only choice will be to experience our care, believe in our service, and confidently refer us to your friends and family. There is nothing average about the experience that you’ll receive from Casteel. While we’ll do our best to explain to you how we deliver service that is better than the best; we’d much rather show you and allow you to feel what Amazing Care means.Amazing Care

What do we mean when we say that "We will take Amazing Care of you?"

•We are Personally Invested in Your Needs.
•We Will Do all We can to Make You a Lifetime Customer.
•We Listen, Acknowledge, Evaluate, and Provide Solutions to Your Needs.
•We Know Your Time Is Valuable.
•We Want to Make Scheduling Easy By Offering Multiple Ways of Communication with Casteel.
•We Don't want Your To Wait on Us - We'll Provide Realistic Scheduling Windows and give you a 30 Minute Courtesy Call Prior to Arrival.
•We Respect You, Your Belongings, Your Home, and Your Time with our Amazing Care.
•We only send Screened, Trained, Knowledgeable, Experienced, Clean Cut team members to Your Home.
•We Properly Diagnose, Quote and Repair your Home Need.
•We Clearly Communicate our Findings with you and Provide You a Variety of Options.
•We Don't Leave You Guessing on Your Final Cost- We Provide Up Front Quotes, Flat Rate Pricing and Never Start Any Work Without Your Approval.
•We will Provide You With Immediate Service Since our Trucks are Fully Stocked to Complete Most Jobs.
•We Send Our Management Team to Spot Check Jobs and Lend Support When Needed. Our whole Team is Invested in Taking Amazing Care of You.
•We Recap Our Work with You and Provide Tutorials When Necessary.
•We Want You to Ask us Questions - We'll Answer them Honestly and Knowledgeably.
•We Go Above and Beyond  with a Smile.
•We Clean Up Our Mess and Haul Away any old Equipment. Leave the Mess to Us.
•We Send out a Survey Immediately after our Departure. We Want Your Honest Evaluation of Your Experience with Us. Anything Less than a 5 is addressed by our Management Team.
•We Are Constantly Training, Encouraging, and Evaluating our Team to Provide You with the Best.
•We Sincerely Thank you For Choosing Casteel. We Know that We Can't Do Business Without You.

 

 

We stand by our Amazing Care approach to taking care of our customers and train our employees from day one that the Casteel brand stands by exemplary customer care. It’s not just training, it’s our culture. Casteel hires the best to give you the best.  It’s hard to put into words that feeling our customers get when we leave. That feeling that they are important, cared for, part of the Casteel family. Don’t let us tell you, let us show you what Casteel means when we say we will take Amazing Care of you. We guarantee we will exceed your expectations, no matter how high.

With over 10,000 5 STAR Reviews and the #1 Google Rated Contractor in the Nation, we ask that you give Casteel Heating, Cooling, Plumbing and Electrical a chance to raise the bar on home mechanical services.

Contact us today at 770-565-5884 or schedule online